7ezd Privacy Policy — How Your Data Is Protected

This Privacy Policy applies to users of the 7ezd platform (https://7ezd.asia) and its Android and iOS apps. By creating an account or using the platform, you are considered to have read and agreed to this Privacy Policy.

7ezd believes privacy is a fundamental right. We only collect data that is genuinely necessary to provide you with a better service. We are committed to three core principles: keeping your data secure, using it only for its intended purpose, and never sharing it without your consent.

This policy was written in Bengali and that version is the authoritative one. In the event of any dispute or interpretation, the Bengali version shall prevail. For any questions, contact us at support@7ezd.asia.

7ezd collects two types of information — what you provide directly and what is recorded automatically as you use the platform.

We do not collect your religion, political views, medical information, or any other sensitive personal data. Payment card numbers are never stored on 7ezd's servers — all payment details are processed directly through the payment provider.

7ezd uses the data it collects solely for specific, defined purposes. Each purpose is clearly outlined below:

• Account Management: Verifying logins, recovering passwords, and keeping your account secure.
• Payment Processing: Processing deposits, handling withdrawals, and maintaining transaction records.
• KYC & Age Verification: Verifying users are 18+ and ensuring compliance with anti-money laundering regulations.
• Customer Support: Assisting with issue resolution and handling complaints.
• Security & Fraud Prevention: Detecting suspicious activity and preventing account hacking.
• Platform Improvement: Aggregate usage patterns are analyzed to improve user experience — not tracked at an individual level.
• Legal Obligations: Certain data may be retained as required by government or regulatory authorities.

7ezd will not use your data to serve targeted ads, nor will it share your information with third-party advertisers.

7ezd never discloses your personal information to third parties, except in the limited circumstances outlined below:

• Payment Provider: Relevant information is shared with bKash, Nagad, Rocket, or your bank solely to process deposits and withdrawals — for no other purpose.
• Legal Obligations: Certain data may be required to be disclosed under a court order or written directive from a government regulatory authority. Should this occur, you will be informed where permitted by law.
• Game Providers: When playing third-party games, the game provider can only see your user ID and bet amount — not your name, phone number, or identity document details.
• Security Services: Certain technical data (such as IP address and device fingerprint) may be shared with security partners for fraud detection purposes — but no personally identifiable information is included.

7ezd uses multiple layers of security to keep your data safe:

• SSL/TLS Encryption: All communication across the website and app is secured with 256-bit AES encryption. Look for the green padlock in your address bar — that's your confirmation.
• OTP Verification: A one-time password is required for logins, password changes, and large withdrawals.
• AI Fraud Detection: If unusual login activity or transactions are detected, the account is automatically placed on alert.
• Data Segregation: Payment information, identity data, and gaming data are stored in separate encrypted databases.
• Staff Access Controls: 7ezd staff can only access the data relevant to their specific role — no one has visibility into a user's full profile.
• Regular Security Audits: Third-party cybersecurity experts conduct regular system audits.

Cookies are used on the 7ezd platform. A cookie is a small file stored in your browser that helps improve the quality of your experience. The types of cookies 7ezd uses:

7ezd does not use third-party advertising cookies. You can disable non-essential cookies at any time through your browser settings, though some features may be limited as a result.

7ezd does not hold onto data longer than necessary. Different types of information have different retention periods:

• While your account is active: All data is kept in an active state.
• After Account Closure: Personal identification data is deleted within 90 days.
• Financial Transaction Records: May be retained for up to 5 years due to legal obligations.
• KYC Documents: Up to 1 year after account closure, after which it is securely destroyed.
• Log & Audit Data: Retained for a maximum of 2 years for security purposes.

7ezd users have the following rights regarding their personal data. To exercise any of these rights, Help Center Contact us or email support@7ezd.asia.

7ezd strictly prevents anyone under the age of 18 from using the platform. Date of birth is verified during registration, and age is confirmed through the KYC process.

If we become aware that information belonging to a minor has been collected, the account will be closed immediately and all associated data will be permanently deleted. If you suspect an underage user, please notify us at support@7ezd.asia.

7ezd may update this Privacy Policy as needed. For any significant changes, you will be notified by email or platform notification at least 7 days before the changes take effect. The effective date will always be displayed at the top of the page under the "Effective" section.

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy:

• Email: support@7ezd.asia
• Live Chat: Help Center — Available in Bengali, 24/7
• Response Time: Typically 2–3 business days